Spa Policies

In order to provide all guests with a relaxing spa experience, we kindly request guests to follow our spa policies and procedures.

Reservations

A major credit card is required to hold your reservation for any spa services. In order to ensure you get the appointment you want and with the service provider that you request, we recommend that you reserve your appointment at least two weeks in advance. We suggest that you arrive 15 minutes prior to your scheduled appointment time to allow you to change into a robe and relax. In the event that you are running late for your appointment, please notify the spa immediately and we will make every effort to accommodate you.

Cancellations

In the event that you need to cancel or change your reservation, we require a minimum of 24 hrs notice for individual services and 48 hrs for multiple treatments. Special requirements may apply to group bookings. We regret to inform you that appointments cancelled without the proper notification will be subject to a cancellation fee.

Spa Treatments

Please inform your service provider of any medical conditions, prescription medications or treatments that you are undergoing or if you are pregnant. Contra-indications may exist with any of the above situations and may affect the outcome of your treatment.

Personal Property

Refresh is not responsible for the loss or damage to any personal property. We suggest that you leave any valuables at home. All valuables brought to the spa should be kept with you at all times.

Cell Phones

As a courtesy to all guests, we ask that all you turn off your cell phones while in the spa.

Gratuities

Gratuities are left to the discretion of our clients. We do add gratuities to credit card charges; instead, they may be left in either cash or check. For your convenience, envelopes are provided at the front desk.

Refunds

Refresh does not offer refunds on retail products, spa services or gift certificates. Spa credit will be issued within 30 days of purchase accompanied by a receipt.

Payment

Refresh accepts Cash, Check, Visa, and Mastercard. Sales tax will be charged where applicable.
* All prices are subject to change without notice